[Installing AV Systems] When is the optimal time to conduct training of end users in a new AV installation? knowledge

The optimal time for end-user training is during the system commissioning and handover phase.

At this point, the AV system is fully installed, tested, and operating as specified in the design.

Training on a complete and verified system ensures users learn the correct, final operational

procedures. This hands-on experience, supplemented by user guides provided at the same time,

is crucial for client acceptance and successful long-term use of the system. This practice is a key

component of the project closeout process, leading to formal system acceptance by the client.

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1. AVIXA International. (2019). CTS Certified Technology Specialist Exam Guide, Third Edition.

McGraw-Hill.

Chapter 10: Conducting Project Closeout. This chapter details the final phase of an AV project. It

states, "Training is a key component of commissioning... The goal of training is to make sure the

end users are comfortable with the system and can operate it successfully." This places training

squarely within the commissioning/handover phase, just before final sign-off.

2. ANSI/AVIXA A102.01:2017, Audio Coverage Uniformity in Listener Areas.

While this standard focuses on audio, its principles of verification and commissioning are

universal. The process it outlines involves system setup and verification before it is handed over

for operational use, implicitly placing any user training at the end of the technical work. The

system must be proven to meet its design goals before users are trained on it.

3. AVIXA. (2017). Standard Guide for Audiovisual Systems Design and Coordination Processes

(ANSI/INFOCOMM 2M-2010).

Section 5.5: Verification Phase. This section describes the activities that occur after installation,

stating they include "final adjustments, testing, and training." This explicitly positions training after

the physical installation is complete and the system is being verified for handover.