What is defined as "any component that needs to be managed in order to deliver an IT service"?

The provided definition, "any component that needs to be managed in order to deliver an IT service," is the official ITIL V4 definition for a configuration item (CI). CIs are the fundamental building blocks of a service and include a wide range of elements such as hardware, software, documentation, and personnel. The 'Service Configuration Management' practice is responsible for ensuring that accurate and reliable information about these CIs, and the relationships between them, is available when and where it is needed. This information is stored in a configuration management database (CMDB).

A. An event is a change of state that has significance for the management of a service or other CI. It is an occurrence, not a manageable component.

B. An IT asset is any financially valuable component. While many CIs are also IT assets, not all assets are CIs. The term CI specifically relates to management for service delivery.

D. A change is the addition, modification, or removal of anything that could affect services. It is an action or process, not a component itself.

1. AXELOS. (2019). ITIL® Foundation: ITIL 4 Edition. TSO (The Stationery Office).

Section 5.2.7 Service configuration management: Defines a configuration item (CI) as "any component that needs to be managed in order to deliver an IT service." (p. 109)

Section 5.2.6 IT asset management: Defines an IT asset as "any financially valuable component that can contribute to the delivery of an IT product or service." (p. 107)

Section 5.2.8 Monitoring and event management: Defines an event as "any change of state that has significance for the management of a service or other configuration item." (p. 111)

Glossary: Provides the definition for a change as "The addition

modification

or removal of anything that could have a direct or indirect effect on services." (p. 198)