What is included in the purpose of the 'release management' practice?

The purpose of the 'release management' practice is to make new and changed services and features available for use. A release is a version of a service or other configuration item, or a collection of configuration items, that is made available for use. This practice focuses on the coordination and scheduling of making these new functionalities accessible to users, which is distinct from the technical act of moving components into an environment.

A. Authorizing changes to proceed is a key activity of the 'change enablement' practice, which assesses risks and manages the change schedule.

C. Moving new software to live environments is the purpose of the 'deployment management' practice, which handles the technical installation of components.

D. Ensuring information about services is available is the purpose of the 'service catalogue management' practice, which provides a consistent source of service information.

1. AXELOS. (2019). ITIL® Foundation

ITIL 4 edition. TSO (The Stationery Office).

Correct Answer B: The purpose of release management is defined as "to make new and changed services and features available for use." (Section 5.2.13

p. 199).

Incorrect Option A: The purpose of change enablement includes "authorizing changes to proceed." (Section 5.2.4

p. 188).

Incorrect Option C: The purpose of deployment management is "to move new or changed hardware

software

documentation

processes

or any other component to live environments." (Section 5.2.6

p. 191).

Incorrect Option D: The purpose of service catalogue management is "to provide a single source of consistent information on all services and service offerings

and to ensure that it is available to the relevant audience." (Section 5.2.15

p. 202).