Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

The "Keep it simple and practical" guiding principle focuses on eliminating processes, services, actions, or metrics that do not produce a useful outcome or add value. When analyzing an existing process, this principle prompts the question of whether each step contributes to value creation. If a part of the process fails to provide value, it should be eliminated. This ensures that the outcome is achieved using the minimum number of steps, resulting in a more effective and efficient process that is focused on delivering tangible benefits to stakeholders.

A. Progress iteratively with feedback: This principle is about breaking down work into smaller, manageable components and using feedback to ensure the work stays aligned with stakeholder needs, not about simplifying existing processes.

B. Collaborate and promote visibility: This principle emphasizes working together across teams and making information accessible to improve decision-making and trust, not specifically process simplification.

C. Think and work holistically: This principle advises on understanding the end-to-end delivery of services and how all parts of an organization work together, rather than focusing on eliminating non-value-adding steps.

1. AXELOS. (2019). ITIL® Foundation: ITIL 4 Edition. TSO (The Stationery Office).

Section 4.3.5

"Keep it simple and practical": "When analysing a practice

process

service

metric

or other improvement target

it is important to ask whether it contributes to value creation... If a process

service

action or metric fails to provide value or produce a useful outcome

eliminate it." This directly supports the correct answer.

Section 4.3.6

"Progress iteratively with feedback": Explains this principle as organizing work into smaller

manageable sections that can be executed and completed in a timely manner.

Section 4.3.4

"Collaborate and promote visibility": Describes this principle as involving the right people at the right time to ensure better buy-in

more relevance

and increased likelihood of long-term success.

Section 4.3.3

"Think and work holistically": States

"No service

or element used to provide a service

stands alone. The outcomes achieved by the service provider and service consumer will suffer unless the organization works on the service as a whole".