Which guiding principle helps to ensure that better information is available for decision making?

The 'Collaborate and promote visibility' guiding principle directly addresses the need for better information in decision-making. By promoting visibility, organizations ensure that work in progress, bottlenecks, and the overall flow of work are visible to all relevant stakeholders. This transparency provides a clear and accurate understanding of the current state, which is crucial for making sound, evidence-based decisions. Collaboration ensures that information is shared among the right people, incorporating diverse perspectives and leading to more robust and well-informed choices.

A. Keep it simple and practical: This principle focuses on eliminating processes or steps that provide no value, which simplifies outcomes but is not primarily about improving information availability.

C. Optimize and automate: This principle is concerned with maximizing the value of work and using technology for efficiency, which may generate data but does not inherently ensure its visibility for decision-making.

D. Think and work holistically: This principle advises on considering the end-to-end service, which requires good information, but it is not the principle that focuses on providing that information.

1. AXELOS. (2019). ITIL® Foundation: ITIL 4 Edition. TSO (The Stationery Office).

Section 4.3.3

"Collaborate and promote visibility": "In general

the better the visibility of the work

the better the decisions that can be made... To make sound decisions

it is important to understand the flow of work in progress

identify bottlenecks

and uncover waste." (p. 43)

Section 4.3.3.1: "Decisions can be made on the basis of better information." (p. 43)

Section 4.3.5

"Keep it simple and practical": This section discusses using the minimum steps to achieve an objective

which is distinct from information availability. (p. 46)