Which process is used to compare the value that new services offer with the value of the services they have replaced?

Service portfolio management is the practice responsible for managing the entire lifecycle of all services. The service portfolio includes services in the pipeline (new or being changed), the service catalogue (live services), and retired services. A key activity within this practice is to analyze and compare the value of services to make strategic decisions about which services to invest in, which to maintain, and which to retire. Therefore, comparing the value of a new service with the one it has replaced is a core function of service portfolio management, ensuring the portfolio aligns with the organization's strategy and maximizes value.

A. Availability management: This practice focuses on ensuring services are operational and accessible as per agreed levels, not on comparing the strategic value of different services.

B. Capacity management: This practice ensures services have adequate performance and resources to meet demand, not on comparing the business value of new versus replaced services.

D. Service catalogue management: This practice provides information about live, operational services offered to users, but it does not manage retired services or strategic value comparisons.

1. AXELOS. (2019). ITIL® Foundation

ITIL 4 Edition. TSO (The Stationery Office).

Section 5.2.13

Service portfolio management: "The purpose of the service portfolio management practice is to ensure that the organization has the right mix of products and services to execute its strategy and meet its business objectives." This purpose inherently involves comparing the value of new

existing

and retired services to optimize the mix. The portfolio is described as containing the service pipeline

service catalogue

and retired services

which is the scope needed for the comparison in the question.

Section 5.2.12

Service catalogue management: Defines the practice's scope as managing information about live services

which excludes the retired services needed for the comparison.