What qualitative information can you get from a Cycle Time Scatterplot? (choose the best answer)

A Cycle Time Scatterplot is a visualization tool used to display the cycle times for individual work

items over time. This scatterplot provides several types of qualitative information:

1. General Cycle Time Trends (Option A): The scatterplot can show general trends over time, such as

whether the cycle times are decreasing, increasing, or staying stable. This helps teams understand

the overall direction in which their workflow efficiency is moving.

2. Single Cycle Time Outliers (Option B): The scatterplot also helps identify individual outliers — work

items that took significantly longer or shorter than usual to complete. These outliers can be further

investigated to understand why they occurred and to prevent similar situations in the future.

3. Clusters of Cycle Time Outliers (Option C): In addition to single outliers, the scatterplot may reveal

clusters of outliers. These clusters can indicate systemic issues, such as bottlenecks or recurring

problems in a specific part of the process.

Since a Cycle Time Scatterplot provides all these types of information (general trends, single outliers,

and clusters of outliers), the correct answer is D.