Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK nowplans to collaboratively redesign services with…

A service-blueprinting workshop is a process that involves mapping out the flow of a service,

identifying the touchpoints, actors, processes, and systems that are involved, and highlighting the

pain points and opportunities for improvement. A service-blueprinting workshop is a collaborative

and creative way to redesign services with stakeholders, as it allows them to see the big picture,

empathize with the users, and co-create solutions. A service-blueprinting workshop is suitable for

Cloud Kicks (CK) after they have finished conducting research and synthesizing the findings, as it will

help them address the issues uncovered in the study and design better service experiences for their

customers. Reference: Service Design Service Blueprints, How to create a service blueprinting

facilitation guide, Workshop exercise: Service Blueprint