Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a…

To document user goals, common tasks, and pain points for a new service experience, the tool that

a UX Designer should use is user personas. User personas are fictional representations of the target

users, based on real data and research. User personas help the designer to understand the needs,

motivations, behaviors, and expectations of the users, as well as their challenges and frustrations.

User personas can also help the designer to prioritize features, create scenarios, and design solutions

that are relevant and meaningful for the users. Reference: : UX Designer Certification Prep: Designing

for User Research | Trailhead : User Personas | Salesforce Developer Guide