Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive…

Lightning console apps are designed to help users work faster and more efficiently by providing a

workspace where they can access multiple records and their related records on the same screen.

Users can complete actions with a single click, such as creating records, logging calls, sending emails,

and updating fields, without losing context or switching tabs. Lightning console apps also support

keyboard shortcuts, macros, and quick text to speed up common tasks. Lightning console apps are

especially useful for sales representatives who need to provide quick, competitive pricing and close

deals faster. They can also use Lightning console apps to view and manage their pipeline, collaborate

with team members, and track their performance. Organizing items in the utility bar and adding

records to Favorites are features that are available in any Lightning app, not just Lightning console

apps. Reference: Salesforce Console in Lightning Experience, Create and Edit a Custom Lightning

Console App, Create a Lightning Console App