An engineer is working on a cisco unity Express system and notices that users that exist on the integrated cisco UCME are missing from Cisco Unity Express. Which two actions using the GUI resolve this discrepancy? (Choose two)

When Cisco Unity Express (CUE) is integrated with Cisco Unified Communications Manager Express (CUCME), user information can become out of sync. The CUE graphical user interface (GUI) provides two primary methods to resolve this. The first is a system-wide synchronization, which updates all user and group information from CUCME. This is performed under the Administration menu. The second method allows for synchronizing a single user's data, typically when adding or editing a user, by entering their User ID and using the associated "Synchronize" function to pull their specific details from CUCME.

B. The MWI (Message Waiting Indicator) synchronization function is used exclusively to reconcile the status of message waiting lights on phones, not for synchronizing user database records.
D. Importing users with a CSV file is a bulk provisioning method. It does not synchronize data directly from the integrated CUCME system to resolve discrepancies.
E. Manually adding users is a valid provisioning action but does not use the built-in synchronization feature to pull existing user data from CUCME.

1. Cisco Unity Express GUI Administrator Guide

Release 8.6

Chapter: "System Administration"

Section: "Synchronizing Information".

This section explicitly details the procedure for a system-wide synchronization: "Use the Administration > Synchronize Information page to synchronize the Cisco Unity Express user and group information with the information in Cisco Unified CME." This directly supports option C.

2. Cisco Unity Express GUI Administrator Guide

Release 8.6

Chapter: "Configuring Users"

Section: "Configuring User Information".

This section describes the process of adding a new user. It states

"Click Synchronize to retrieve the user's first name

last name

and extension from Cisco Unified CME." This action is performed directly next to the User ID field

supporting option A.