Which service must be activated on Cisco Unity Connection to utilize LDAP synchronization?

The Cisco DirSync service is the specific component within Cisco Unity Connection responsible for directory synchronization. When Unity Connection is integrated with an external LDAP directory, such as Microsoft Active Directory, this service performs the task of pulling user data from the LDAP server and synchronizing it with the Unity Connection database. Activating the Cisco DirSync service through the Cisco Unity Connection Serviceability interface is a mandatory prerequisite for LDAP synchronization to function correctly.

A. Cisco Tomcat: This is the web server that hosts the web-based administration and user interfaces for Unity Connection; it does not perform directory synchronization.
B. Cisco Sync Agent: This is not the correct name for the service that handles LDAP synchronization in Cisco Unity Connection. The correct service is Cisco DirSync.
D. Cisco RIS Data Collector: This service collects real-time status, performance, and debugging information for the system, but it is not involved in user data synchronization.

1. Cisco Unity Connection Serviceability Administration Guide

Release 14

"Services in Cisco Unity Connection 14" chapter.

Section/Page: In the table describing services

the "Cisco DirSync" service is defined as: "The Cisco DirSync service enables creating and synchronizing of Unity Connection users with the users in an LDAP directory." This explicitly identifies DirSync as the required service.

2. System Administration Guide for Cisco Unity Connection

Release 14

"LDAP Directory Integration in Cisco Unity Connection" chapter.

Section/Page: The "How LDAP Directory Integration Works" section explains that the DirSync service on the publisher server is responsible for contacting the LDAP directory server to synchronize user data based on the configured schedule and filters.

3. Cisco Collaboration System 12.x Solution Reference Network Designs (SRND)

"Cisco Unity Connection" chapter.

Section/Page: In the "LDAP Integration" subsection

the document discusses the architecture of directory integration

noting that the DirSync service is the engine that drives the synchronization process between Unity Connection and the corporate LDAP directory.