How many Workflows are supported by Finesse?

Cisco Finesse supports a system-wide maximum of 100 workflows. These workflows can be assigned to agents based on their team membership. However, there is a further restriction that a single team can be associated with a maximum of 20 workflows. This allows for granular control over agent desktop behavior and integrations based on team function, but within defined system limits to ensure performance and manageability.

A. up to 20 Workflows with 5 per Team: These numbers are too low and do not reflect the actual system limits for total workflows or per-team assignments.
B. up to 100 Workflows with 5 per Team: While the total number of 100 workflows is correct, the per-team limit is 20, not 5.
D. up to 200 Workflows with 20 per Team: The total number of supported workflows is 100, not 200. The per-team limit of 20 is correct, but the overall maximum is not.

1. Cisco Finesse Administration Guide, Release 12.6(1), Chapter: "Workflows", Section: "Workflow Limits". The documentation explicitly states, "Cisco Finesse supports a maximum of 100 workflows. A team can be associated with a maximum of 20 workflows."

2. Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1), Chapter: "Cisco Finesse", Section: "Finesse Workflow". This guide notes the design considerations and limits, specifying "The total number of workflows cannot exceed 100. The total number of workflows for a team cannot exceed 20."