500-442 practice question 4 of 15

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Full set: 60 questions
Answer options
A: Dialed Numbers Correct answer
B: Agents Correct answer
C: Routing Scripts
D: Administrative Scripts
E: Deleted Objects
Correct Answer:
A. Dialed Numbers; B. Agents
Explanation

The Packaged CCE Web Administration tool (Web-Admin) provides graphical creation and maintenance of real-time routing objects. Within Web-Admin you can add/modify Dialed Numbers through DN Explorer and create or edit Agents through Agent Explorer. Routing and Administrative scripts are built with the Script Editor, while “Deleted Objects” is merely a read-only recycle bin.

Why Incorrect

C. Routing Scripts are created/edited with the standalone Script Editor, not Web-Admin.
D. Administrative Scripts require Script Editor; Web-Admin has no authoring interface for them.
E. The “Deleted Objects” view only lists previously removed items; it cannot be configured.

References

1. Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6, Ch. 9 “Using Web Administration,” §“Dialed Number Explorer” & §“Agent Explorer,” pp. 183-187.

2. Same guide, Ch. 15 “Using Script Editor,” pp. 287-289 (shows scripts are outside Web-Admin).

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