500-442 practice question 1 of 15

What are the two main features of the Cisco VVB? (Choose two.)

Answer options

A: provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities Correct answer

B: allows an agent to retrieve the required information through voice commands without interacting with a customer

C: supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

D: provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

E: allows customers to retrieve the required information through voice commands without interacting with an agent Correct answer

Correct Answer:

A. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities; E. allows customers to retrieve the required information through voice commands without interacting with an agent

Explanation

Cisco VVB is an IVR application server. Its principal functions are
1) offering multilingual IVR prompts that leverage ASR/TTS engines, and
2) enabling callers ― not agents ― to obtain information or complete transactions through voice interaction without human assistance. These two capabilities constitute the product’s headline features in Cisco’s data-sheet and configuration guides.

Why Incorrect

B. Addresses agent self-service; VVB is intended for callers, not agents.
C. VVB supports many languages through locale packs, not just one.
D. Statement is imprecise (incorrect “transfer to the correct customer”) and focuses on agent experience rather than the IVR/caller self-service feature set.

References

1. Cisco Virtualized Voice Browser 12.6 Data Sheet, “Features and benefits – Multilingual TTS/ASR; caller self-service,” pp. 1-2.

2. Cisco Unified CVP Solution Guide, Ch. 6 “Cisco VVB Overview,” §“Self-service with ASR/TTS,” pp. 196-197.

3. Cisco VVB Administration Guide 12.x, Ch. 2 “Language Support,” p. 18.

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