What value is used for Variable REQUERY_NO ANSWER?

In Unified CCE, call-requery reason codes are integer constants. The constant REQUERYNOANSWER is defined as 3, indicating the first agent rang but did not answer; the call is returned to the router for a new selection.

A. 1 corresponds to Agent Logged Out, not No Answer.
B. 2 indicates Agent Busy/Not Ready.
D. 4 represents Agent Wrap-up (after call work).

1. Cisco Unified Contact Center Enterprise Features Guide, Release 12.6(1), Chapter “Call Requery,” Table “Requery Reason Codes,” row “3 – Ring No Answer.”

2. Cisco Packaged CCE Features Guide, 12.5(1), same table (page 200).