What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

The Cisco Unified Intelligence Center (CUIC) accesses various data sources to fetch data for rendering

reports. The two primary data sources it uses are:

B. Cisco Customer Voice Portal Reporting Server: This server provides detailed information about IVR

interactions, call treatment, and self-service application usage within the Customer Voice Portal.

D. Cisco Administration Server and Historical Data Server: These servers store a wide range of

historical data related to contact center operations, including agent performance, call routing

statistics, and system utilization metrics.

Reference: Official Cisco CUIC documentation details the data sources that CUIC can access for

reporting purposes, highlighting how data from these sources is used to compile comprehensive

reports on contact center performance.