Each matching criteria defined in the dynamic scheduling configuration task filter is assigned a default weight of?

In ServiceNow Field Service Management, the dynamic scheduling feature uses a scoring system to identify the best agent for a work order task. This system relies on matching criteria defined within a task filter. When a new matching criterion is created, the system automatically assigns it a default weight of 10. This weight influences the overall score for an agent, with higher weights indicating greater importance. Administrators have the flexibility to adjust this default weight to align with specific business priorities, thereby fine-tuning the agent selection process.

A. 5: This is an incorrect value. The system's predefined default weight for a new matching criterion is not 5.
C. 15: This is an incorrect value. While an administrator can set the weight to 15, it is not the default.
D. 20: This is an incorrect value. The system does not assign 20 as the default weight for matching criteria.

1. ServiceNow Product Documentation: Configure dynamic scheduling. In the section "Procedure," step 6 for creating a new matching criterion states, "The system assigns a default weight of 10 to each criterion. You can change this weight as desired." This confirms the default value used by the platform. (ServiceNow FSM Product Documentation for the Washington DC release).