On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?

The correct variable type for allowing a user to select a specific calendar date on a Service Catalog form is "Date". When this variable type is used, the form displays a date field accompanied by a calendar icon. Clicking this icon opens a calendar UI, often called a date picker, from which the user can select the desired date. This is the standard and appropriate type for capturing a "needed by" date.

A. Duration: This variable type is used to capture a span of time (e.g., 2 days, 8 hours), not a specific point in time or calendar date.

B. Due Date: "Due Date" is a standard field name on task-extended tables (like screqitem or sctask), not a selectable variable type for a catalog item form.

C. Date Picker: This term describes the user interface component (the pop-up calendar) used to select a date, but it is not the official name of the variable type itself.

1. ServiceNow Product Documentation - Service Catalog variable types: The official documentation lists "Date" as a variable type. The description states it "Adds a date field with a calendar icon. Clicking the icon opens a calendar for selecting a date." This confirms "Date" is the correct type name. (ServiceNow Product Documentation

Quebec Release

"Service Catalog variable types"

Section: Variable types).

2. ServiceNow Now Learning - ITSM Implementation Courseware: In the module covering Service Catalog configuration

the lab exercises for creating catalog item variables demonstrate selecting "Date" from the 'Type' choice list to add a date selection field to a form. (ServiceNow Now Learning

"ServiceNow Fundamentals"

Module: Service Catalog).

3. ServiceNow Developer Portal - Create a variable for a catalog item: The developer guide provides a step-by-step process for creating variables

showing "Date" as a fundamental option in the 'Type' field for capturing date-specific information from the user. (ServiceNow Developer Documentation

"Create a variable for a catalog item"

Step 6).