Which role would give you access to the CI Class Manager?

The CI Class Manager UI is part of CMDB administration. ServiceNow documentation states that a user must hold the ecmdbadmin role (or the global admin role) to open and use the CI Class Manager application. No other role, including classmanager, provides this entitlement.

B. ecmdb – This is not a defined role in ServiceNow; therefore it grants no access.

C. classmanager – Role exists for Data Manager tasks, not for CI Class Manager UI, so access is denied.

D. snclassmanager – No such out-of-box role is delivered in the CMDB or any other application.

1. ServiceNow Product Documentation

Utah release – Configuration Management » CI Class Manager

“Before you begin – Role required: ecmdbadmin (or admin).” (doc ID: cmdbUTci-class-manager

para 2).

2. ServiceNow Configuration Management Database Fundamentals (Courseware)

Module “Managing Class Definitions

” slide 4: “Only users with ecmdbadmin or admin can launch CI Class Manager.”

3. ServiceNow Developer Documentation API Glossary

entry “Role: ecmdbadmin – Extended CMDB administrator; provides access to CI Class Manager.”