How is a resource group’s capacity derived for resource planning?

A resource group's capacity is not a static, stored value. Instead, it is dynamically calculated by the system. The capacity is the sum of the capacities of all individual members belonging to that group. Each member's capacity is determined by their assigned schedule (FTE). Therefore, the group's total capacity is the aggregate of what its constituent members can provide, reflecting the collective workforce potential for planning purposes.

B. Stored in ResourceAggregateDaily table: This table stores pre-calculated aggregate data for reporting performance, but the capacity is derived from members, not sourced from this table.
C. Stored with Group Record: The group record (sysusergroup) itself does not have a field to store a calculated capacity; it is determined dynamically based on its members.
D. Stored in ResourceAllocationDaily table: This table stores daily allocation records for individual resources against specific tasks, not the overall capacity of a group.

1. ServiceNow Product Documentation, "Create a resource group". The documentation states, "A group's capacity is the sum of the capacities of the group members."

2. ServiceNow Product Documentation, "Resource management schedules". This document explains that individual capacity is based on schedules, and group capacity is an aggregation of these individuals.