CIS-PPM practice question 2 of 15

Which of the following checks to see if the assessable record exists for the demand and creates an assessable record if none exists?

Full set: 60 questions
Answer options
A: Validate Assessment Metrics for Demand
B: Auto Business Rule for Assessments
C: Update Demand State
D: Create OnDemand Assessment Correct answer
Correct Answer:
D. Create OnDemand Assessment
Explanation

The "Create OnDemand Assessment" is a UI action available on the Demand form. Its specific function is to generate an assessment for the demand when triggered by a user. The underlying logic first checks if an assessable record already exists for that specific demand to prevent duplicates. If no existing record is found, it proceeds to create one, along with the corresponding assessments based on the applicable metric categories.

Why Incorrect

A. Validate Assessment Metrics for Demand: This UI action checks the configuration of assessment metrics (e.g., if categories and metrics exist) but does not create the assessable record itself.
B. Auto Business Rule for Assessments: This is too generic. While a business rule is involved, "Create OnDemand Assessment" is the specific, user-initiated action that performs this check and creation.
C. Update Demand State: Changing a demand's state can trigger an assessment automatically via a business rule, but it is not the action that explicitly performs the check and creation on demand.

References

1. ServiceNow Product Documentation, "Create an on-demand assessment for a demand". The documentation states, "The Create OnDemand Assessment UI action checks to see if the assessable record exists for the demand and creates an assessable record if none exists."

Scroll to Top