CIS-PPM practice question 4 of 15

To use the Time Sheet dashboard, what plugin must be installed?

Full set: 60 questions

Answer options

A: Common ITSM Service Portal Application Components (com.snc.app_common.service_portal)

B: Employee Service Center (com.sn_hr_service_portal)

C: Knowledge Management – Service Portal (com.snc.knowledge_serviceportal)

D: Performance Analytics – Content Pack – PPM Standard plugin (com.snc.pa.pmo_dashboards) Correct answer

Correct Answer:

D. Performance Analytics – Content Pack – PPM Standard plugin (com.snc.pa.pmo_dashboards)

Explanation

The Time Sheet dashboard is a pre-configured dashboard that provides insights and analytics on time card data. This dashboard is part of the standard content pack for PPM delivered by the Performance Analytics application. Activating the "Performance Analytics – Content Pack – PPM Standard" plugin (com.snc.pa.pmodashboards) is required to make this and other standard PPM dashboards available.

Why Incorrect

A. This plugin provides common components for ITSM applications within the Service Portal, which is unrelated to the backend PPM Time Sheet dashboard.
B. The Employee Service Center is a portal focused on HR service delivery and does not contain the PPM-specific Performance Analytics dashboards.
C. This plugin enables knowledge base functionality within the Service Portal, which is distinct from time sheeting and performance analytics.

References

1. ServiceNow Product Documentation, "PPM Standard dashboards", Rome. "The Performance Analytics – Content Pack – PPM Standard plugin (com.snc.pa.pmodashboards) provides several dashboards for PPM Standard." The document explicitly lists the "Time Sheet Dashboard" as one of the included dashboards.

2. ServiceNow Product Documentation, "Performance Analytics and Reporting for Project Portfolio Management", Rome. This section outlines the analytics capabilities available for PPM, which are provided by the content pack plugin.

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