A knowledge article must be which of the following states to display to a user?

In ServiceNow Knowledge Management, knowledge articles must be in a specific state before they

can be visible to end users. The correct state that allows users to view the article is Published.

Understanding Knowledge Article States

Knowledge articles in ServiceNow go through a lifecycle that includes the following states:

Draft – The article is being created or edited and is not visible to end users.

Review – The article is under internal review by approvers before publication. It remains hidden from

users.

Published – The article is approved and publicly available to users who have access to the Knowledge

Base.

Retired – The article is no longer relevant or has been replaced. It is not visible to end users.

Why is "Published" the Correct Answer?

Only Published articles appear in the Knowledge Base and can be accessed by users.

Articles in Draft, Review, or Retired states are not visible to the general audience.

Why the Other Options Are Incorrect?

B . Drafted – Articles in Draft are still being written or edited and cannot be accessed by users.

C . Retired – Retired articles are considered obsolete and are no longer displayed in the Knowledge

Base.

D . Reviewed – Articles in Review are under approval but are not yet visible to users.

Reference from Certified System Administrator (CSA) Documentation:

ServiceNow Docs: Knowledge Article States

https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/product/knowledgemanagement/concept/knowledge-article-states.html

ServiceNow CSA Official Training Guide (Knowledge Management Lifecycle & Publishing Workflow)

This confirms that a knowledge article must be in the "Published" state to be visible to users in the

Knowledge Base.