What action will allow you to personalize layouts of columns in a list?

In ServiceNow List Views, users can customize and personalize the displayed columns to fit their

needs.

Steps to Personalize List Layout (Columns):

Open any list view (e.g., Incidents, Requests).

Click the Gear icon (⚙️) in the top-right corner of the list.

The Personalize List Columns window appears.

Select or remove columns as needed.

Click Save to apply changes.

This customization is user-specific, meaning it only affects the logged-in user’s view.

Why Are Other Options Incorrect?

B . Select the column to be personalized > Click Edit icon (Penal) > Choose options to personalize ❌

No Edit icon (Pencil) for column customization exists in List Views.

C . Context Menu > View > Personalize ❌

The Context Menu (right-click menu) allows you to filter or sort data but does not customize

columns.

D . Select the column to be personalized and right-click the header > Choose options to personalize

❌

Right-clicking the column header provides sorting and grouping options, not full column

customization.

Reference:

ServiceNow CSA Documentation – Customizing List Views

ServiceNow Product Documentation – Personalizing List Layouts (https://docs.servicenow.com)

✅ Final Answer: A. Click Gear icon > Personalize window options > Select the

Explanation:appropriate columns