What feature do you use to specify which users are able to access a Service Catalog Item?

In ServiceNow Service Catalog, the User Criteria feature is used to specify which users are eligible to

access (view or order) a Service Catalog Item. User Criteria allows administrators to define rules that

determine whether a user can see or request a catalog item based on attributes such as roles,

groups, departments, and locations.

How User Criteria Works:

User Criteria is created to define the conditions (e.g., users in the IT department can order a laptop).

It is then applied to Catalog Items, Categories, or Access Control Rules.

If a user meets the criteria, they can see and order the item. If not, it remains hidden.

Why the other options are incorrect:

A . Can Read Role → Incorrect. There is no such feature named "Can Read Role" in ServiceNow

Service Catalog.

B . Catalog User Role → Incorrect. ServiceNow does not have a predefined "Catalog User Role."

However, the catalog_admin role can manage catalog items, but it does not control access for end

users.

C . Can Order Tab → Incorrect. This is not a valid ServiceNow feature. Ordering permissions are

controlled through User Criteria.

Reference:

User Criteria for Service Catalog

ServiceNow CSA Training Material