Some of your Stakeholders reported to you that they are not receiving status reports and other regular information on the Portfolio progress. This has caused a big issue with the governance board and they requested an immediate resolution. You have already analyzed the stakeholders and prepared the communication matrix; what is your best course of action in this case?

The problem described is a failure in the execution of the communication plan, specifically the distribution of information. The stakeholder analysis and communication matrix are already complete, indicating the plan is in place. The most direct and immediate action is to investigate and rectify the distribution mechanism. The Portfolio Management Information System (PMIS) is the tool typically used for managing and disseminating portfolio information, including status reports. Therefore, checking and correctly configuring the PMIS is the most logical first step to resolve the issue of stakeholders not receiving reports.

B. Meet individually with each stakeholder and re-analyze their needs and expectations: This is inefficient as the analysis is already done; the problem is distribution, not the plan's content.
C. Update the Communication Management Plan: The plan is not the issue; the failure lies in its execution. Updating the plan will not fix the immediate delivery problem.
D. Update the communication matrix: The matrix is part of the plan and is assumed to be correct. The issue is the failure to distribute information according to the matrix.

1. Project Management Institute. (2017). The Standard for Portfolio Management – Fourth Edition. Section 5.3, Manage Portfolio Information, p. 85. This process involves "collecting, analyzing, managing, and distributing portfolio information to stakeholders," often facilitated by a PMIS.

2. Project Management Institute. (2017). The Standard for Portfolio Management – Fourth Edition. Glossary, p. 136. Defines PMIS as the system used to "gather, integrate, and disseminate the outputs of portfolio management processes."