Which of the following is a conflict resolution technique that emphasizes areas of agreement rather than areas of difference?

The Smoothing (or Accommodating) technique is a conflict resolution method where the project manager de-emphasizes or avoids areas of difference and instead focuses on points of agreement. The primary goal is to maintain harmony and good relationships within the team. While this approach can be effective for preserving relationships, it often provides only a temporary solution as the underlying conflict is not directly addressed. It is a "lose-yield" approach where one party concedes to the other.

1. Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide) (6th ed.). Project Management Institute. Section 9.5.2.1

Interpersonal and Team Skills

p. 349.

2. University of Waterloo. (n.d.). Conflict Management. Centre for Teaching Excellence. Retrieved from https://uwaterloo.ca/centre-for-teaching-excellence/teaching-resources/teaching-tips/managing-students/managing-student-teams/conflict-management. This resource describes "Smoothing" as accommodating the other party's needs and focusing on points of agreement to maintain relationships.