PRINCE2-PRACTITIONER practice question 22 of 35

Project Scenario Calendar Project (Note: The companies and people within the scenario are fictional.) There has been a reduction in fie number of…

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Domain Apply and tailor the PRINCE2 processes in context

Project Scenario Calendar Project (Note: The companies and people within the scenario are fictional.) There has been a reduction in fie number of orders at the MNO Manufacturing Company due in part to the increased marketing activities of its competitors. To help counter this, the company has decided to create a promotional calendar for next year for all its current and prospective customers. The end product of this project will be a prepared calendar pack, ready for printing. The design of the calendar will be similar to one sent out previously, and must reflect the company image as described in the existing corporate branding standards. Another project is currently producing a new company logo when is to be printed on each page of the promotional calendar. The prepared calendar pack will consist of: Design for each month - correctly showing at public holidays and new company logo Selected photographs- 12 professionally-produced photographs, showing different members of staff Selected paper and selected envelope - for printing and mailing the calendar Chosen label design - a competition to design a label will be held as part of this project List of customers - names and addresses of customers to whom the calendar will be sent. The project is currently in initiation and will have two further stages: Stage 2 will include tie activities to: Create the customer fast using information from the Accounts and Marketing departments Confirm compliance with the Data Protection Legislation Create a design for each month - this will be done by the internal creative team Select and appoint a professional photographer Gather photograph design ideas from previous project and agree photographic session schedule Prepare a production cost forecast Select paper and envelope. Stage 3 will include the activities to: Produce and select tie professionally-taken photographs Hold the label design competition and choose the label design Assemble the prepared calendar pack. A production cost forecast, based on the options and costs for the paper, envelope, printing and marketing of the calendar is to be produced in stage 2. However, the actual production and distribution of the calendars is not within the scope of the project. The product cost forecast will be reviewed by the Project Board to determine whether tie project should continue. It is now 05 October and the prepared calendar pack must be delivered to the print company by 30 November, to enable printing and distribution of the calendar in time for Christmas. The cost of the activities to develop the specialist products and the cost of the project management activities are estimated to be £20,000. There is a project time tolerance of +1 week /-2 weeks and a project cost tolerance of +£6,000 / -£6,000. A change budget of £500 has been allocated but there is no risk budget. The team member collating the list of customers has now forecast that it will NOT be complete by the end of this stage as originally planned, due to a number of new prospective customers' details not yet being available. What action should the team member take?
Answer options
A: Report the forecast delay in the next Checkpoint Report to the Executive.
B: Add the product to the next Stage Plan in order to allocate additional resources and complete the work.
C: Make an entry in the Risk Register so the Project Manager can decide on appropriate action.
D: Raise an issue to inform the Project Manager. Correct answer
Correct Answer:
D. Raise an issue to inform the Project Manager.
Explanation

The forecast delay in completing the customer list is a deviation from the plan. In PRINCE2, a relevant event that has happened or is forecast to happen, was not planned, and requires management action is defined as an 'issue'. Specifically, this is an 'off-specification' because a product will not be delivered as planned. The correct procedure for any team member who identifies such a deviation is to raise an issue immediately to inform the Project Manager. This allows the Project Manager to log, assess the impact, and decide on the appropriate corrective action in a timely manner.

Why Incorrect

A. Checkpoint Reports are sent from the Team Manager to the Project Manager, not the Executive, and waiting for the next report may delay necessary action.
B. A team member does not have the authority to modify or add products to a Stage Plan; this is the responsibility of the Project Manager.
C. The event is a forecast certainty ("will NOT be complete"), not an uncertain event. Therefore, it is an issue, not a risk.

References

1. AXELOS

Managing Successful Projects with PRINCE2

6th Edition. The Stationery Office (TSO)

2017.

Correct Answer (D): Section 10.2.1 defines an issue

including an off-specification

as an event that has happened and requires management action. Section 18.4.5

"Capture and examine issues and risks

" states that issues can be raised at any time by anyone on the project

and the first step is to capture them for the Project Manager's review.

Incorrect Option (A): Appendix A.4

"Checkpoint Report

" specifies that this report is used by a Team Manager to provide progress information to the Project Manager

not the Executive.

Incorrect Option (B): Chapter 19

"Managing a Stage Boundary

" details that creating the next Stage Plan (Section 19.4.3) is a Project Manager's responsibility

subject to Project Board approval.

Incorrect Option (C): Section 11.2.1 defines a risk as "an uncertain event

" which contrasts with an issue. The scenario describes a certain deviation

making it an issue.

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