Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

Supervisors receive enhanced desktop and administrative privileges.
• The Finesse Team Performance gadget (Team gadget) is available exclusively on the Supervisor desktop to view and manage team and agent states.
• Supervisors may be granted access to Unified CCE Administration to perform user and skill-group management; agents do not receive this role.

B. Agents already handle calls from skill groups/PQs; not supervisor-exclusive.
C. Cisco Unity Connection (CUC) login is unrelated to CCE agent/supervisor roles.
E. CUCM API access is not part of standard Finesse supervisor capabilities.

1. Cisco Finesse Supervisor Desktop User Guide, Release 12.6, ch. 3 “Team Performance Gadget” – supervisor-only feature.

2. Cisco Unified CCE Administration Guide, Release 12.6, sec. “Supervisor User Roles” – supervisors may access admin console; agents cannot.

3. Cisco Live BRKCCIE-2005, slide 74 “Supervisor vs Agent Desktop Capabilities”.