Which tool can be used to verify the configuration of Basic Call settings?

Call Tracer, available in the Unified CCE/ICM Configuration tools set, emulates a routing request and steps through every configured object (dialed number, call type, script, PQ, skill group, etc.). It is the supported method to confirm that “Basic Call” parameters are built and linked correctly before a call is placed into production.

A. Deleted Objects tool only lists configuration items recently removed; it offers no live-path verification.
B. Script Editor edits scripts but does not execute them against live configuration for verification.
C. Router Log Viewer displays router log messages; it does not simulate or test call configuration.

1. Cisco Unified Contact Center Enterprise Administration and Configuration Guide, Release 12.6, ch. 9 “Verify Basic Call Type Configuration – Use Call Tracer” (pp. 155-156).

2. Cisco Packaged CCE Management Tools Guide, Release 12.5, sec. “Using Call Tracer” (para 1-2).

3. Cisco Live Session BRKCCIE-2012, slide 62 “Call Tracer for Basic Call Validation”.