500-442 practice question 13 of 15
How many teams can an Agent be a part of?
Full set: 60 questionsCorrect Answer:
A. 1
Explanation
Unified CCE enforces a one-to-one relationship: each agent record can belong to a single Agent Team only. The system blocks attempts to assign the same agent to multiple teams.
Why Incorrect
B. Multiple-team membership is disallowed; system validation fails.
C. Three teams exceed the single-team limit.
D. Unlimited teams are not supported by the CCE data model.
References
1. Cisco Unified CCE Administration and Configuration Guide 12.6, “Agent Teams—Guidelines”, p. 148 (“An agent can be a member of only one team”).
2. Cisco Unified CCE Design Guide 12.x, “Agent Team Sizing Rules”, p. 41.
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