500-442 practice question 12 of 15

Which two types of scripts can be created with the Script Editor? (Choose two.)

Full set: 60 questions
Answer options
A: Call Flow and Call Control Scripts
B: Call Studio Scripts
C: Routing Scripts Correct answer
D: Tenant Scripts
E: Administrative Scripts Correct answer
Correct Answer:
C. Routing Scripts; E. Administrative Scripts
Explanation

The Unified ICM/CCE Script Editor provides two script classes only: Routing scripts (used to decide how calls are handled) and Administrative scripts (used to schedule configuration changes such as skill-group-to-agent assignments).

Why Incorrect

A. “Call Flow and Call Control” is not a recognized script type in Script Editor.
B. Call Studio scripts are created in the CVP Call Studio IDE, not in Script Editor.
D. Tenant scripts are created in Multi-tenant deployments using Tenant Tool, not Script Editor.

References

1. Cisco Unified ICM/CCE Script Editor Tool Reference Guide, Release 12.5, sec. 1.2 “Script Types” – lists only Routing and Administrative.

2. Cisco UCCE SRND 12.x, ch. 10 “Scripting” (Table 10-2).

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