What are two use cases of the PCCE Bulk Import Tool? (Choose two.)

The PCCE Bulk Import Tool is specifically designed to handle mass configuration additions and updates efficiently, saving administrators time compared to manual entry. Common and supported use cases include creating multiple new Agents simultaneously (e.g., during a new hire onboarding) and updating Agent Skill Group memberships in bulk, which is highly useful when shifts change and agents need to be rapidly reassigned to different skill groups.

A: The Bulk Import Tool is intended for mass updates; making changes to an individual outbound dialer record is done via the standard single-record UI. B: Creating API usage for plugins is a development and integration task, which is entirely unrelated to the Bulk Import Tool. C: Script records and routing logic are created and modified using the Script Editor application, not through the Bulk Import Tool.

- Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1), Chapter: "Bulk Import", Section: "Bulk Import Use Cases".

- Cisco Unified Contact Center Enterprise Administration Guide, Release 12.0(1), Section: "Managing Agents and Skill Groups in Bulk".