500-443 practice question 14 of 15

Which two ways are Finesse gadgets deployed? (Choose two.)

Full set: 60 questions

Answer options

A: supporting gadgets must be accessible by both the Agent PC and the Finesse Server. Correct answer

B: Finesse Gadgets must be uploaded only to the the hostrimary Finesse Server.

C: The 3rdpartyqadqet password and the file upload must be hosted on a separate server.

D: Finesse Administration changes require a new login or Reset Layout in order to access changes. Correct answer

E: The file permissions only need to set for Read for Public Permissions.

Correct Answer:

A. supporting gadgets must be accessible by both the Agent PC and the Finesse Server.; D. Finesse Administration changes require a new login or Reset Layout in order to access changes.

Explanation

Finesse custom gadgets and their supporting files must be reachable where required by the Finesse desktop environment: the client browser and, for gadget processing/loading, the Finesse server. After a gadget is added or changed in the Finesse Administration desktop layout, users must sign out and sign in again, or use Reset Layout, to load the updated layout. Gadgets are not uploaded only to the primary node in an HA deployment.

Why Incorrect

B. In HA deployments, gadget files must be available on both Finesse nodes, not only the primary.
C. The 3rdpartygadget account is for Finesse-hosted uploads, not a requirement for separate external hosting.
E. Public read permission alone is not a complete deployment rule; Cisco requires correct access to files and directories.

References

- Cisco, Cisco Finesse Web Services Developer Guide, Release 12.6(1), chapter “Cisco Finesse Gadgets,” sections “Host Third-Party Gadgets” and “Upload Third-Party Gadgets.”

- Cisco, Cisco Finesse Administration Guide, Release 12.6(1), section “Manage Desktop Layout,” subsections “Desktop Layout” and “Reset Layout.”

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