How are dispatch groups that can be selected from work order tasks filtered?

In ServiceNow Field Service Management, dispatch groups are filtered for selection on a work order task based on their defined location coverage. Each dispatch group is associated with one or more service territories, which are defined by geographical locations (e.g., countries, states, cities, or specific sites). When a work order task is created for a specific location, the system automatically filters the list of available dispatch groups to display only those whose territory coverage includes the task's location. This ensures that tasks are routed to the appropriate geographically-based team for efficient service delivery.

A. By Manager: The group manager is an attribute for group administration and oversight, not a criterion for filtering which group can be assigned a location-specific task.
C. By Group type: The group type (e.g., 'fsm') identifies the group's function. While necessary for a group to be considered for FSM work, it does not filter the list for a specific task.
D. By Group members: The skills and availability of individual group members are considered when assigning the task to a specific agent, which typically occurs after the task has been assigned to the group.

1. ServiceNow Product Documentation: Territory management in Field Service Management.

Reference Details: In the "Territory management overview" section, the documentation states, "Territories are assigned to dispatch groups and field service agents to define geographical work boundaries." This directly links dispatch groups to geographical locations for the purpose of work assignment.

2. ServiceNow Product Documentation: Create a dispatch group.

Reference Details: In the procedure for creating a dispatch group, step 6 involves adding territories to the group via the "Territories" related list. This configuration is what the system uses to filter groups based on the location of a work order task.

3. ServiceNow Product Documentation: Work order task assignment.

Reference Details: The section on "Automatic task assignment to a dispatch group" explains that assignment rules use criteria to find the best group. The primary out-of-the-box criterion is "matching the task location with the territories covered by the dispatch group."