What do you need to configure an appointment booking service? (Choose three.)

Configuring an appointment booking service in ServiceNow Field Service Management requires three core components to function. A record producer is used to create the customer-facing form on a service portal, allowing users to submit requests. The appointment booking variable set is added to this record producer to provide the specific fields and logic for selecting a location and available time slots. Finally, a work order template is linked to the record producer to automatically populate the generated work order with predefined values, such as the required skills, assignment group, and task details, ensuring consistency and proper routing.

A. Contextual search: This feature provides relevant knowledge articles to users on a form but is not a mandatory component for the appointment booking functionality itself.
E. Recipients list: This is used to define who receives notifications and is not part of the core configuration for creating the appointment booking service.
F. Publication article: This is a knowledge management feature for sharing information and is unrelated to the technical setup of the appointment booking process.

1. ServiceNow Product Documentation - Configure appointment booking for Field Service Management: This official guide outlines the precise steps for setting up the service. It explicitly details the creation of a work order template, the creation of a record producer, and the addition of the "Appointment Booking" variable set to that record producer. (ServiceNow Product Documentation for Washington DC, Field Service Management, Section: "Configure appointment booking for Field Service Management").

2. ServiceNow Product Documentation - Create a record producer for appointment booking: This section specifies, "Create a record producer to enable your customers to submit requests for work." It also directs the administrator to associate a work order template with it. (ServiceNow Product Documentation for Washington DC, Field Service Management, Section: "Create a record producer for appointment booking").

3. ServiceNow Product Documentation - Add the Appointment Booking variable set to a record producer: This document states, "Add the Appointment Booking variable set to the record producer that you created for appointment booking." This confirms the variable set is a required element for the form. (ServiceNow Product Documentation for Washington DC, Field Service Management, Section: "Add the Appointment Booking variable set to a record producer").