CIS-FSM practice question 13 of 15

Where can you control the maximum number of tasks that can be selected when manually running dynamic scheduling?

Full set: 86 questions
Answer options
A: Field service assignment configuration
B: Dynamic scheduling system properties
C: Central dispatch configuration
D: Dynamic scheduling configuration Correct answer
Correct Answer:
D. Dynamic scheduling configuration
Explanation

The maximum number of tasks that a dispatcher can select to run through manual dynamic scheduling is controlled within the Dynamic Scheduling Configuration. This dedicated configuration module contains operational parameters for the dynamic scheduling engine. The specific field is labeled "Maximum number of tasks for manual run," which allows administrators to set a limit to ensure system performance and prevent dispatchers from overloading the scheduling engine with excessively large jobs.

Why Incorrect

A. Field service assignment configuration: This area is used to configure the Assignment Workbench and define matching criteria for manual assignments, not to set operational limits for the dynamic scheduling engine.
B. Dynamic scheduling system properties: While some FSM settings are in system properties, this specific, critical operational limit is exposed in the dedicated Dynamic Scheduling Configuration UI for easier access and management.
C. Central dispatch configuration: This configuration controls the user interface elements and behavior of the Central Dispatch board, such as map settings and calendar views, not the underlying scheduling engine parameters. ---

References

1. ServiceNow Product Documentation - Field Service Management: Configure dynamic scheduling

Reference Details: In the "Dynamic scheduling configuration" section, the documentation explicitly lists the setting: "Maximum number of tasks for manual run: Maximum number of work order tasks that can be selected for manual dynamic scheduling. The default value is 50." This confirms the setting is located in the Dynamic Scheduling Configuration module.

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