What are the four tiers of Capability Blueprint?

The ServiceNow Hardware Asset Management (HAM) Capability Blueprint is a maturity model designed to help organizations assess and improve their HAM practices. It is structured into four distinct tiers that represent a progression of capabilities. The tiers, in order, are: Tier 1: Trustworthy Data, which focuses on establishing a reliable asset inventory; Tier 2: Practical Management, which introduces lifecycle management processes; Tier 3: Operational Integration, which connects asset data with other IT processes; and Tier 4: Strategic Conformance, which aligns HAM with business strategy and governance.

A. "Lifecycle Management" and "Process Integration" are not the official names of the tiers in the Capability Blueprint model.
B. "Process Integration" and "Business Alignment" are incorrect tier names, though they relate to the concepts within the model.
D. "Lifecycle Management" and "Business Alignment" are not the correct names for the second and fourth tiers, respectively.

ServiceNow Product Documentation

"Hardware Asset Management

" Tokyo release

"HAM Capability Blueprint

" Section: "Capability Blueprint tiers." The document explicitly lists the four tiers as Trustworthy Data

Practical Management

Operational Integration

and Strategic Conformance.