When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for…

To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset

Management. Click Activate/Upgrade and follow the instructions1.

To run the scheduled job “Asset - Create FSM asset tasks”, navigate to System Definition > Scheduled

Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for

it to run periodically2.

The scheduled job will create asset tasks for existing incidents, changes, and work orders that have

assets associated with them. The asset tasks will be linked to the parent records and will have the

same state and assignment group as the parent records2.

The asset tasks will allow the asset managers to track and manage the assets involved in the service

delivery processes3.

1: Hardware Asset Management - ServiceNow

2: Asset - Create FSM asset tasks scheduled job

3: Hardware Asset Management and Field Service Management integration