CIS-ITSM practice question 12 of 25

Which property on an order guide will pass variables from one item to another item with equivalent variables?

Full set: 172 questions
Answer options
A: Cascade Variables Correct answer
B: Share Variables
C: Waterfall Variables
D: Mirror Variables
Correct Answer:
A. Cascade Variables
Explanation

The Cascade variables property is a checkbox on the Order Guide form. When selected, it enables the automatic population of variables on the included catalog items. If a variable on the order guide has the same name as a variable on an included catalog item, the value entered by the user on the order guide is automatically passed, or "cascaded," to the corresponding variable on the item. This functionality streamlines the user experience by preventing redundant data entry for common information across multiple items within a single request.

Why Incorrect

B. Share Variables: This is not the official ServiceNow term for this property, although it describes the general outcome.
C. Waterfall Variables: While this term implies a top-down data flow, it is not the correct name for the feature in ServiceNow.
D. Mirror Variables: This term is not used in the context of ServiceNow Order Guides for passing variable data.

References

1. ServiceNow Product Documentation: "Create an order guide". In the table describing the fields on the Order Guide [sccatitemguide] form

the "Cascade variables" field is defined: "Select this check box to pass variables from this order guide to the ordered items. If a variable on an item has the same name as a variable on this order guide

the value of the order guide variable is cascaded to the item variable."

Source: ServiceNow Documentation

Washington DC Release

Service Catalog

Order guides

"Create an order guide".

2. ServiceNow Now Learning Courseware: "Service Catalog Fundamentals - On Demand". The module on Order Guides explicitly covers the configuration and purpose of the "Cascade variables" checkbox as a key feature for simplifying complex requests.

Source: ServiceNow Now Learning

Course: Service Catalog Fundamentals

Module: Order Guides

Lesson: Create an Order Guide.

Scroll to Top