When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

When configuring stages for a flow in Flow Designer, particularly for catalog items, you have direct control over the stage's presentation and time-based attributes. You can specify a user-friendly Label for the stage, which is displayed to users, and a system Name. Additionally, you can set an Estimated duration for each stage. This duration is used by the system to calculate and display the overall estimated delivery time for the associated Requested Item (RITM), providing transparency to the requestor.

B. States for the requested item records can be renamed: States are defined in the choice list for the State field on the screqitem table and are not renamed within the Flow Designer stage configuration.

C. Define a Service Level Agreement for a stage: SLAs are configured separately in the Service Level Management (SLM) application. A stage's progression might trigger an SLA, but the SLA itself is not defined within the stage properties.

1. ServiceNow Product Documentation - Flow stages: This document outlines the components of a flow stage

explicitly mentioning Label

Name

and Estimated duration as key properties. It states

"Flow stages show users the progress of a flow... Each stage has a label

a name

and an estimated duration."

Reference: ServiceNow Product Documentation

Quebec Release

Flow Designer

Flow stages.

2. ServiceNow Product Documentation - Add stages to a flow: This guide provides the step-by-step process for adding stages

showing the fields available for configuration. The interface clearly includes fields for "Label" and "Estimated duration". It notes

"Enter a unique Label for the stage. The system automatically generates a Name based on the label."

Reference: ServiceNow Product Documentation

Utah Release

Flow Designer

Create a flow

Add stages to a flow.