Which process focuses on the need to ensure business stability when transitioning from old to new ways of working?

The 'Embed the outcomes' process is specifically designed to manage the transition of new capabilities from the programme into business-as-usual (BAU) operations. Its primary purpose is to ensure that the business is prepared to adopt these new ways of working effectively. This involves planning the transition, managing the change, and confirming that the new capabilities are integrated smoothly, thereby maintaining business stability as the organization moves from its old operational state to the new one. This process ensures the changes become the 'new normal' and that the business can function without undue disruption.

A. Identify the programme: This is the initial process that assesses the viability of a proposed change and determines if it should be structured as a programme, long before any transition occurs.
B. Close the programme: This is the final process, which formally disbands the programme's governance and infrastructure after the transition is complete and outcomes are embedded.
D. Evaluate new information: This is a continuous activity for assessing risks, issues, and changes throughout the programme's lifecycle, not a distinct process focused on the transition to new working practices.

1. AXELOS. (2020). Managing Successful Programmes (MSP) 5th Edition. TSO (The Stationery Office).

Section 11.6.3, 'Embed the outcomes': The purpose of this process is stated as "to plan the transition of capabilities from the programme to BAU, and to ensure that the business is ready to use the capabilities in a way that will enable the realization of benefits." This directly addresses planning for and managing the transition to new ways of working to ensure business readiness and stability.

Figure 11.1, 'The MSP processes': This figure places 'Embed the outcomes' within the 'Delivering the capability and embedding the outcomes' process group, highlighting its role in the active transition phase of the programme.

Section 11.3.1, 'Identify the programme': Describes this process as the first step to assess viability, confirming it is not about transition.

Section 11.7.1, 'Close the programme': Defines this as the final step to provide a clear end point, confirming it occurs after the transition.