A company is going through structural changes. A couple of people will leave the company as their positions were made redundant. The team members are…

The project manager's role extends beyond managing tasks and schedules; it includes leading and supporting the team. The team's unhappiness stems from a lack of understanding and uncertainty about organizational changes. The most effective leadership action is to address these concerns directly through open communication. By organizing a meeting to explain the rationale behind the changes, the project manager can provide clarity, manage expectations, and demonstrate empathy. This approach helps to rebuild trust, improve morale, and realign the team with the company's strategic objectives, which is crucial for maintaining project momentum and team cohesion.

1. Project Management Institute. (2021). A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition. Project Management Institute

Inc.

Section 2.5

Team Performance Domain (p. 49): This domain emphasizes that project managers are responsible for creating a safe and respectful environment where team members can "openly discuss mistakes

concerns

and issues." Option B directly aligns with this principle by creating a forum to discuss concerns.

Section 2.4

Project Management Principles (p. 34): The principle "Demonstrate leadership behaviors" states that leadership involves "communicating the vision and objectives of the project." Explaining the importance of the changes connects the team's work to the larger organizational vision.

2. Project Management Institute. (2017). Agile Practice Guide. Project Management Institute

Inc.

Section 5.2

Servant Leadership Empowers the Team (p. 34): Servant leadership focuses on understanding and addressing the team's needs and impediments. The team's lack of understanding is an impediment to their morale and performance. A servant leader facilitates communication and provides clarity

as suggested in option B.

3. Kerzner

H. (2017). Project Management: A Systems Approach to Planning

Scheduling

and Controlling (12th ed.). Wiley.

Chapter 4

Management Functions (p. 128): Discusses the project manager's role in communicating and managing the "human side" of the project. It highlights that effective communication is essential for overcoming resistance to change and maintaining team motivation

directly supporting the action in option B.