Which of these tools allow you pinpoint over-allocated resources by viewing their negative availability values? (Choose two.)

The Resource Allocation Workbench provides a detailed grid view for resource managers to see user availability, capacity, and allocations. Over-allocated resources are highlighted, and their availability shows as a negative value. Similarly, Resource Reports, specifically the Availability Report, can be configured to display resource capacity versus allocation over time. This report visually represents over-allocations, often by showing negative availability figures, allowing managers to pinpoint overallocated resources effectively.

A. Project Workbench: This tool is for managing project tasks, dependencies, and status on a timeline (Gantt), not for detailed resource availability analysis.
B. Resource Plan Logs: These logs track historical changes and state transitions of a resource plan, not the current real-time availability or allocation status.

1. ServiceNow Product Documentation, "Resource Allocation Workbench". The workbench is described as the tool to "view the capacity, availability, and allocations for all resources." Visual cues for over-allocation are a key feature.

2. ServiceNow Product Documentation, "Resource reports". The documentation details the "Availability Report," which "displays the capacity, allocation, and availability of a resource or a group." Over-allocations are shown where allocation exceeds capacity.