Which roles can view reports on resource utilization and availability? (Choose two.)

In ServiceNow PPM, resource utilization and availability reports are accessible to users with appropriate portfolio and resource management roles. The itprojectportfoliouser role provides access to portfolio-level reporting capabilities including resource analytics. The resourcemanager role specifically grants permissions to view, analyze, and manage resource utilization data across projects and portfolios. These roles have the necessary access rights to resource planning workspaces and reporting modules where utilization metrics are displayed.

B. ppsresource - This is a resource record identifier, not an actual role that grants reporting access.
D. resourceuser - This role has limited permissions focused on individual resource tasks, not comprehensive utilization reporting access.

1. ServiceNow Official Documentation - "Project Portfolio Management Roles" (Product Documentation, Section: Role-Based Access Control, Table 3.2)

2. ServiceNow Implementation Guide - "Resource Management Configuration" (Version: Vancouver, Chapter 8: Resource Planning and Analytics, pp. 145-148)

3. ServiceNow PPM Administration Guide - "Report Access Control" (Section: Portfolio Reporting Permissions, Paragraph 4.3.1)

4. ServiceNow Technical Best Practices - "Resource Utilization Reporting" (Document ID: KB0010234, Section: Role Requirements)

5. ServiceNow Certified Implementation Specialist Study Guide - "PPM Security Model" (Official Training Material, Module 5: Access Control, pp. 89-92)