PFMP practice question 21 of 35

As part of the portfolio communication management, multiple documents are prepared in order to effectively manage communications. The Stakeholder matrix is one of the prepared documents, what does it include?

Full set: 490 questions
Answer options
A: Stakeholders quadrants showing the level of interest and influence
B: Stakeholders roles, interests, expectations and groups Correct answer
C: Intended recipients, communication vehicles, frequency and communication areas
D: Representation of all of the communication for the portfolio and their frequency over a period of time
Correct Answer:
B. Stakeholders roles, interests, expectations and groups
Explanation

The Stakeholder Matrix, often part of or synonymous with the Stakeholder Register, is a document used to record key information about identified portfolio stakeholders. Its primary purpose is to list the stakeholders and detail their specific attributes, including their roles in the portfolio, their interests (what they want to achieve), their expectations, and their grouping or affiliation. This information is fundamental for developing effective stakeholder engagement and communication strategies. It provides the portfolio manager with a clear understanding of who the stakeholders are and what is important to them.

Why Incorrect

A. This describes a Power/Interest Grid or Influence/Impact Grid, which is a tool used for stakeholder analysis and classification, not the matrix that stores the detailed information.
C. This describes the contents of a Communications Management Plan, which outlines the logistics of communication activities rather than the attributes of the stakeholders themselves.
D. This describes a communication schedule or calendar, which is a tool for planning and tracking communication events over time, not for documenting stakeholder details.

References

1. Project Management Institute. (2018). The Standard for Portfolio Management (4th ed.). Section 5.2.2, Plan Stakeholder Engagement. The output of the stakeholder analysis within this process is the stakeholder register, which contains the information described in the correct answer.

2. Aubry, M., & Lavoie-Tremblay, M. (2018). Rethinking organizational design for managing multiple projects. International Journal of Project Management, 36(1), 12-26. https://doi.org/10.1016/j.ijproman.2017.09.009. (This paper discusses the importance of identifying stakeholder roles and interests in multi-project environments).

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